Position & Company Details
Job Type: Full-Time
Job Function: IT Analyst
Job Location: District of Columbia

Position Summary

TDI is seeking an IT Analyst to join us in our Washington, D.C. office. The position reports directly to the IT Manager and primarily supports users experiencing technical issues relating to computer hardware, software, and peripherals. The successful candidate is expected to maintain knowledge of technical innovations, trends, and best practices, while providing technical support to the firm’s staff. If an offer is extended and accepted, the role is a hybrid position. In-office support is expected a few days a week, while remote the remaining days.

Primary Responsibilities

  • Provide technical support and guidance to resolve users’ computer hardware and software problems.
  • Communicate with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
  • Apply knowledge of computer software and hardware to assist users in resolving problems.
  • Troubleshoot basic network and printer problems as needed. 
  • Installs or assist with the installation and set-up of new hardware, software, and peripheral equipment.
  • Coordinate service or replacement of defective products from vendors and manufacturers.
  • Make recommendations for new software and hardware.
  • Draft or revise user training manuals and procedures.
  • Maintain logs of support services provided in the ticketing system or other appropriate database.
  • Develop training materials and/or provides onsite training as requested.
  • Perform other related duties as assigned. 
  • Incorporate security policies and industry best practices while monitoring and maintaining network devices.

Desired Skills and Knowledge 

  • Excellent verbal and written communication skills. 
  • Excellent interpersonal and customer service skills.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to quickly understand other technologies commonly used by clients and employees.
  • Ability to explain technical problems to nontechnical employees.  

Required Experience 

  • Associate’s degree required; Bachelor’s degree in Computer Science, Business Administration, or related preferred.
  • 1-2 years of relevant experience. 

Please note interviews will be conducted via video conferencing or telephone.

About TDI

TDI is a strategic advisory and risk intelligence firm that helps multinational organizations more effectively manage commercial, regulatory, and reputational risk. TDI delivers a decisive information advantage to our clients through advisory services, due diligence and investigations, and analytics. Founded in 1999, TDI’s unique blend of commercial, intelligence, and technology experience allows us to understand and evaluate people, assets, and transactions within their broader political and commercial context.

Global Insight. Actionable Intelligence.

TDI is committed to equal opportunity employment. Applicants receive consideration for employment without regard to gender, gender identity, race, religion, national origin, ethnicity, sexual orientation, marital status, veteran status, age, disability or any other legally protected basis, in accordance with applicable law.

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